Privacy Policy

1. Introduction

Jersey Epoxy is an epoxy flooring contractor based at 2486 Ridgeway Blvd, Manchester Township, NJ 08759, serving residential, commercial, and industrial customers in New Jersey and Eastern Pennsylvania. This policy applies to information we collect through:

• Our website at jerseyepoxy.com and any subdomains
• Online quote and contact forms
• Telephone calls, text messages, and email correspondence
• In-person consultations and on-site work

If you do not agree with this Privacy Policy, please do not use our website or services.

2. Information We Collect

Information You Provide Directly

We collect information you give us when you fill out forms, request a quote, contact us, or schedule a consultation. This may include:

• Identity: first name, last name
• Contact: phone number, email address, mailing address, ZIP code
• Project details: floor type, square footage, condition of concrete, preferred installation date, photos you choose to share
• Communications: the contents of messages, voicemails, or texts you send us

Information Collected Automatically

When you visit our website, we and our service providers automatically collect certain technical information, including:

• IP address and approximate geographic location (city/region)
• Browser type, operating system, device type, and screen resolution
• Pages visited, time spent on pages, referring URL, and click activity
• Cookie identifiers and similar tracking technology data

Information from Third Parties

We may receive information about you from publicly available sources, advertising platforms, lead-generation partners (with your consent), or referrals from existing customers.

3. How We Use Your Information

We use the information we collect to:

• Generate quotes and estimates for epoxy flooring services
• Schedule consultations, site visits, and installations
• Communicate with you about your project, including service updates, follow-up questions, and confirmations
• Send promotional offers, seasonal specials, and service reminders (only if you have opted in)
• Process payments and maintain financial records
• Improve our website, services, and customer experience
• Detect, prevent, and address fraud, security issues, or technical problems
• Comply with legal obligations, enforce our agreements, and respond to lawful requests

4. SMS / Text Messaging Program

4.1 Opt-In Consent

We will never send you a text message unless you have expressly opted in. Opt-in occurs when you:

• Submit a quote request or contact form on jerseyepoxy.com and check the box agreeing to receive text messages
• Verbally consent during a phone call, where the consent is documented in our records
• Initiate a text conversation with us at our business number

Your consent is not a condition of purchase. You may still receive epoxy flooring services from Jersey Epoxy without enrolling in our SMS program.

4.2 Types of Messages You May Receive

• Transactional: appointment confirmations, scheduling updates, quote follow-ups, and on-the-way notifications
• Conversational: direct replies from our team to questions you have asked
• Promotional (only if separately opted in): seasonal discounts, service reminders, and new-service announcements

4.3 Message Frequency

Message frequency varies based on the status of your inquiry or project. Most customers receive between 2 and 10 messages per active project. We do not send recurring marketing texts on a fixed schedule.

4.4 Opt-Out (STOP)

You can cancel the SMS service at any time. Reply STOP to any text message you receive from us. After you send STOP, we will send you a confirmation message and you will not receive further texts from us. If you want to join again, sign up as you did the first time and we will start sending messages to you again.

4.5 Help (HELP)

If you are experiencing issues with the messaging program, reply HELP to any message for support, or contact us directly at (877) 376-9965 or info@jerseyepoxy.com.

4.6 Carriers & Charges

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, please contact your wireless provider.

Supported carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, US Cellular, Virgin Mobile, MetroPCS, and most other US carriers.

4.7 No Sharing of SMS Consent or Data

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4.8 Privacy of Your Mobile Number

Your mobile phone number, the contents of messages you exchange with us, and any consent records will only be used by Jersey Epoxy and our service providers (such as our SMS platform) for the purpose of operating the messaging program. We do not sell, rent, or trade phone numbers or message content to advertisers, data brokers, or other third parties.

5. Cookies & Tracking Technologies

We use cookies and similar technologies (such as web beacons, pixels, and local storage) to operate our website, analyze usage, and improve performance. Cookies fall into the following categories:

• Strictly necessary: required for the website to function (e.g., remembering your form progress)
• Analytics: help us understand how visitors use the site (e.g., Google Analytics)
• Functional: remember preferences such as your selected service area
• Advertising (if enabled): measure the effectiveness of ads and may be used by advertising partners to show relevant ads on other sites

Most browsers allow you to refuse or delete cookies through your browser settings. Disabling cookies may affect site functionality.

6. How We Share Information

We share your information only in the following limited circumstances:

• Service providers: with vendors who help us operate our business (hosting, email, SMS delivery, analytics, payment processing). They are contractually required to protect your data and use it only to perform services for us.
• Legal compliance: when required by law, subpoena, court order, or to protect the rights, property, or safety of Jersey Epoxy, our customers, or the public.
• Business transfer: if Jersey Epoxy is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you before your information is subject to a different policy.
• With your consent: for any other purpose disclosed at the time you provide the information.

We do not sell your personal information, and we do not share SMS consent data or phone numbers with third parties for marketing.

7. Third-Party Service Providers

Examples of third-party services that may process limited data on our behalf:

• Cloudflare (web hosting, security, performance)
• Google Analytics (website usage analytics)
• Email and SMS delivery platforms (transactional and customer-service messages)
• Payment processors (for invoicing customers)

Each provider has its own privacy practices. We choose providers committed to industry-standard data protection.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypted website connections (HTTPS), access controls on internal systems, and regular software updates.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods:

• Quote and project records: 7 years (for tax and warranty purposes)
• SMS consent records: as long as you remain opted in, plus a reasonable period after opt-out for compliance documentation
• Website analytics data: aggregated indefinitely; identifiable data per Google Analytics defaults

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access: request a copy of the personal information we hold about you
• Correct: ask us to update or correct inaccurate information
• Delete: request deletion of your personal information, subject to legal retention requirements
• Opt out of marketing: unsubscribe from marketing emails or text the keyword STOP to opt out of SMS
• Withdraw consent: revoke consent you previously gave us, where processing was based on consent
• Lodge a complaint: contact us first; you may also have the right to file a complaint with a data protection authority

To exercise any of these rights, contact us using the information in Section 16. We will respond within the timeframe required by applicable law.

11. California Residents (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act gives you additional rights regarding your personal information:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to correct inaccurate personal information
• The right to opt out of the "sale" or "sharing" of personal information (we do not sell or share personal information as those terms are defined under the CCPA)
• The right to non-discrimination for exercising your rights

To exercise these rights, email us at info@jerseyepoxy.com with the subject line "California Privacy Request." We will verify your identity before responding.

12. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us and we will delete it promptly.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) signal. There is no industry-wide standard for how websites should respond to DNT signals, so we do not currently respond to them. We treat all visitors consistently regardless of any DNT setting.

14. Links to Other Websites

Our website may contain links to third-party websites (such as social media platforms or partner sites). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site before providing them with your information.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last updated" date at the top of this policy indicates when it was last revised. Material changes will be communicated by posting a prominent notice on our website. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: